Category: PSYCHOLOGY

7 Tips for Dealing with Difficult Customers

Dealing with difficult customers can be… well, difficult, but it doesn’t have to be. With the right attitude and action, you can effectively navigate these tricky customer situations and emerge (hopefully) unscathed. 

This post offers tips and insights to help you do just that. Our hope is that by the end of the article, you and your staff will be more prepared to handle difficult clients.

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Online Meetings

Nailing Online Meetings

The outbreak of covid-19 has brought about groundbreaking changes to the majority of the population around the world. From the way you wake up and go to sleep and the way you work, nothing seems to be the same anymore. With a simple log into your Facebook account, you find all sorts of articles, news and views about the coronavirus – some pessimistic and some optimistic. However, I am sure another motivational speech is not what you need to get you going through the pandemic. Beyond any doubt, this is not a time in history where it is enough to know, you have to know-how.

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How To Hire The Right Employee For Your Company?

By Tigran Ghalumyan

What most entrepreneurs do not understand is that employees are the soul of a business entity, regardless of size, obviously because when they are productive and work for multiple people, then there will undoubtedly be growth in the business or company. However, the problem, in this case, is how you will find the right person to support the workforce.

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How to use Your Influence as a Leader

By Katie Kabat

Power can be utilised as a tool or a weapon, depending on how you are treating it. It is important for a leader to make sure that they use their power in a way so that they can encourage and lead their employees rather than tearing them down. Effective leadership includes the ability to invite others to share the responsibility and promote a general feeling of productivity. To influence others in a positive way is what the good leadership requires. There are 4 different types of leadership power that brings the best out of those being led.

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Interview with the former Intern Jovana Zorić

Interview with the former Intern Jovana Zorić

By Imane Mdarhri and Yelda Simsek

My journey at LSBC as an HR intern inspired me and empowered me to become a co-founder of a non-governmental organization, ‘MentalHub’ that empowers others.

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Workplace Behaviors: What is Appropriate Workplace Behavior?

By Tigran Ghalumyan

Over the past years, particular attention was given to understanding and explaining workplace behaviors to make the interaction between employees and employers more effective and constructive. Though it is hard to change one’s personality traits, both managerial staff and employees should do their best in order to establish productive relationships and to succeed at work.

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How To Be Yourself Guide

How To Be Your-Self-Guide

By Imane Mdarhri

A self-guided person is one who not only listens and follows one’s inner-self but also believes and encourages one to maintain and reach a higher level of self-esteem. It may be a long, complicated journey or a philosophical dilemma. However, this article can help you to guide and discover how to guide yourself.

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3 Advantages of Emotional Intelligence in Leaders During a Crisis

By Katie Kabat

The crisis that the COVID-19 pandemic has caused lead us to analyse the leadership around us. Almost every organisation has dealt with unprecedented challenges, testing the leadership and values of each company. To successfully navigate through these uncertain and trying times, a leader must possess courage, focus, and mental as well as emotional intelligence.

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The Effects of Social Media Platforms on Student’s Well-being

By Aliu A. Onifade

The internet has led to significant improvement in different aspects of human life especially in the ways we communicate and access information. At first, the use of the internet was limited to browsing the web using technology based on the hypertext protocol and sending and receiving electronic mails (emails) using the Simple Mail Transfer Protocol (SMTP) and Post Office Protocol (POP) respectively.

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Workplace Behaviour and Attitude: A study of Organisational Ethics and ...

By Aliu A. Onifade

Ethics can be defined as best practices that provide insightful knowledge about what is right or wrong in the workplace (Prabhakar, 2011). For example, products, services, and inter-personal relationships in a company are brought about by ethics and Corporate Social Responsibility (CSR). In most cases, ethical business practices yield success.

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