Handling a Conflict While Working as a Team

Most of the people who work actively have probably worked as a team at least once in their business life. Teamwork often allows you to create one of the environments where you can make the work most productive. For this reason, they test how well you are compatible with working as a team, even when recruiting, and how you can solve the problems that this type of work may bring. Although it is often emphasized that communication is the most important tool, it is sometimes confusing how to carry out this communication. Especially in case of any team conflict, healthy communication leads to resolving the problem. Here are some tips that can help you!

Why is it important to solve the conflict rather than ignoring?

Conflicts are inevitable, especially in the case of teamwork, where many people with different working styles come together for a common purpose. As it is normal for many people who spend time together for a long time to encounter some problems, it is equally normal for those who work as a team to face potential problems. Most of the time, ignoring the encountered problems, even if they are minor, will prevent the team from working efficiently. As a matter of fact, these minor problems can lead to much bigger ones in the future. Therefore, instead of accepting the problems and running away from them, it will be the right step to take action to solve them.

First of all, perhaps the most important step is to be a compromiser to prevent the problem from escalating. This brings with it the need not to take sides within the team. While the main aim is an agreement, as can be expected, if there are divisions within the team, this main purpose will be avoided and cause the problem to grow even more. Following these steps after adopting a compromiser perspective, can play an effective role while resolving the problem:

  • After identifying the problem, arranging a meeting to solve it only as a team.
  • Explaining and making team members feel that you seek agreement.
  • Addressing only the problem while speaking, avoiding changing the subject by addressing personal issues.
  • Not avoiding conversation and asking questions at incomprehensible points to establish healthier communication and not leaving any uncertain points.
  • Paying attention to make all points clear by avoiding assumptions.
  • Continuing regular meetings in order to minimize them with the acceptance that conflicts are usual.

References

https://www.shrm.org/resourcesandtools/tools-and-samples/toolkits/pages/managingworkplaceconflict.aspx