The Resilience theory: a useful thematic after a failure in the workplace

By Millena Kapamann

Resilience has been described as our ability to deal with challenges and recover quickly from them in general. The resilience strategies have a positive impact on corporations and employees because they can turn challenges into success.

Indeed, several theories were published, and so, they offer a panel of discussion. One of these theories is that: resilience is a mental strength we potentially could have or not. As research has evolved, scientists’ opinion has also changed, and now we have a clearer vision of this thematic. Furthermore, resilience includes a set of general skills we can learn, practice and improve as human. In this article, we will propose some compelling theories related to business and the effect on groups.

Resilience and building the support factors with clients: toward an integrated approach

A resilient employee may play an important role if a bad event occurs in the workplace. For instance, this employee can realistically look at the problem without blaming the adversity and still make changes in a helpful way.

As a matter of fact, being resilient or applying a few resilience practices helps workers boost their relations and connections with clients (Greene and Colleagues, 2004).

On the other hand, if we consider that even the most skilled and competent employee has the probability of fail; in this case, they can strongly learn from resilience. Also, research has shown that that employee and openness to experience people should learn resilience strategies and skills because it can aid them in recognizing the failures or weak points.

Therefore, employees will be able to learn from it, be resilient and grow. A resilient worker could focus on an issue and still could helpfully contribute to change.

Strategies; and skills can include:

  • Working toward resilience processes such as stress management, to begin by. However, avoiding burnouts or having an internal locus of control is also a great start. By the way, an internal locus of control refers to another concept. It signifies having control over some of the events that influence our lives.
  • Additionally, working on emotional intelligence will help to provide clients with safety and satisfaction. Considering that “customers are the central point of a business,” there is nothing more important than feeling reassured from a tricky situation.
  • Last but not least, promoting with honesty interpersonal connections between clients or the community at work is also essential. As was previously stated, using this strategy will help employees to grow and be helpful toward customers without blaming them. And as a final point, this strategy will also increase safety in the workplace because it will help more reserved people to be open to discussion. Resilience can be combined with psychology safety at work, and so, it will allow people not to be worried to speak their mind.

Resilience is the capacity of a dynamic system to adapt successfully

Masten, 2014; Southwick, 2014.

Shame and disgrace resilience theory

Besides, many people cultivate shame and repulse this emotion while sometimes it is necessary to manage the guilt to produce a better performance at work. Therefore, instead of giving it a pass, we should recognize this negative emotion and surpass it constructively. That is to say, feeling and accepting the reality of the shame makes us understanding our triggers, learn from them and evolve; it is also a sign of self-awareness and self-acceptance.

The business resilience theory: providing organizational management

Regarding business resilience, the term refers to our ability to manage crisis and continue our business goals when a risk or a change appears. The risks and crisis events can include natural disasters, economic or market disruption, and even pandemic threats. In this case, learning and applying resilient plans will hugely help companies. They will be able to manage all type of bad events that can occur.

During the current last years, the sanitary crisis and lockdown have highlighted the need for businesses to be resilient. Indeed, the business community and all companies replaced a broader resilient approach because the current crisis could cause long-term damages and financial costs.

Essential strategy plans should include several core strands such as:

  • Having an exploiting and protecting plan will allow groups to spot and use commercial opportunities that present themselves during a crisis or economic disruption.
  • Moreover, a disaster recovery plan will also enable companies to recover from the pandemic and natural disasters.


To sum up, resilience can have a powerful impact on employees and human in general, due to performative strategies and skills building. Nowadays, we tend to acknowledge more than usual the value of resilience at work and so, people are highly open to change and to the idea of surpassing the challenging moments. With some motivation and setting processes practices, we can develop resilience promoting factors.

Last but not least, we can mention that despite being useful for companies or careers, it is also an effective concept because it can help people be the authentic version of the self.


Kendra, C. (2019, December 07). Locus of control and your life

Locus of Control and Your Life (

Breene, B. (2012, March). Listening to shame

Brené Brown: Listening to shame | TED Talk

Divya, T. (2021, 04,03). Resilience theory (a complete guide)

Resilience Theory (A Complete Guide) | OptimistMinds